TrueValue M&A Network

Operational consultants

Operational consultants look at how a business actually works — production, supply chain, service delivery, systems, pricing, people — and tell a buyer what is broken, what is possible and what it would cost to fix.

Operational consultants

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What operational consultants do

Before completion, an operational review tests the operational assumptions in the investment case: capacity, margins, supplier terms, the state of the systems, the dependency on the owner. After completion the same consultants design and deliver the improvement programme — the value creation plan — and measure it. Sector specialists bring benchmarks; generalists bring method.

When to engage them

In diligence, when the price rests on an operational improvement the buyer intends to make, so the plan is tested before it is paid for; and after completion, once the buyer knows the business well enough to prioritise.

Usually active at

  • In due diligence
  • Completed

What they typically help with

  • Operational due diligence and the improvement case
  • Capacity, margin and supply chain review
  • Systems and process improvement
  • Pricing and commercial operations
  • Value creation planning and delivery

Questions to ask before you engage

  1. 1. What is your sector experience, and what benchmarks can you bring?
  2. 2. How do you assess a business from the outside during diligence, with limited access?
  3. 3. How do you scope and price a post-completion programme?
  4. 4. How do you measure and report the improvement?
  5. 5. What have you seen buyers assume about operations that turned out wrong?

How operational consultants are paid

Fixed fees for a diligence review; day rates, fixed fees or, occasionally, fees linked to measured improvement for a delivery programme. Ask what the fee assumes about access and about the acquiring team’s involvement.

How TrueValue fits alongside

TrueValue’s financial statements engine, part of the deal workspace, reads the target’s filed accounts into working capital days, margins and cash conversion, and the sector context strip sets them against the sector — the first operational questions before a consultant is engaged. The deal review after completion records whether the improvement case held.

Frequently asked

What is operational due diligence?

A review of how the target operates — capacity, processes, systems, suppliers, people — to test the operational assumptions in the buyer’s plan and identify risks and improvement opportunities. It sits beside financial and commercial diligence.

Do I need a consultant if I am an experienced operator?

Perhaps not for the diagnosis. Many operator-buyers use consultants for capacity — running a programme while management runs the business — or for sector benchmarks they do not have.

How is this different from integration?

Integration combines two businesses; operational improvement makes one business work better. A bolt-on needs both; a standalone acquisition may need only the second.

Listings in the TrueValue M&A Network are provided for information. A listing is not an endorsement or a recommendation, and TrueValue does not guarantee any professional’s performance. You must carry out your own due diligence before engaging anyone, verify regulated status independently with the relevant regulator, and seek qualified legal, financial and tax advice where appropriate.