Electronic Signature Terms

These terms apply to electronic signature features provided through TrueValue Technologies Ltd, company number 17462580, registered office 66 Paul Street, London, England, United Kingdom, EC2A 4NA. They supplement the Terms of Service for subscribing customers and apply to signers through the acceptance presented in the relevant workflow.

The Sender chooses the document and intended signers. A Signer is the person asked to execute or acknowledge it. TrueValue supplies the technology and relevant records; it does not become a party to the document, certify its legal suitability or act as the Sender's solicitor merely by processing the signature.

Before signing, the workflow must make the document available for review, identify the intended signing action and explain that completion is intended to record the Signer's assent to that document. Do not sign unless you intend that action and understand the document.

A Signer may decline and ask the Sender for an alternative process before signing. Withdrawing willingness to use the electronic process before completion does not itself cancel an already completed agreement. The Sender determines whether and how it can offer an alternative consistently with applicable law and the underlying relationship.

A Signer should have a compatible device and browser, access to the nominated communication channel and a way to retain the completed document. Contact the Sender before proceeding if you cannot view, understand or retain the material or need an accessible format. Marketing consent is not a condition of providing an electronic signature.

The Sender must have authority to send the document, select the correct parties and signing capacity, identify required signers and witnesses, and choose an appropriate verification method. Check names, entity details, dates, attachments and the final version before issuing a request.

The Sender is responsible for determining whether electronic execution is suitable for the document, jurisdiction and circumstances, including any requirements for witnessing, physical presence, delivery, notarisation, identity verification, filing or retention. A typed name or image of a signature may not satisfy every formality. Do not assume a video call necessarily satisfies a witness requirement.

The Sender must provide appropriate privacy information and permissions for the personal data used in the workflow. Do not upload unnecessary identification documents or collect biometric information unless the processing has been lawfully assessed and expressly supported.

Use the invitation intended for you, verify the Sender and document, and sign only in your own identity and an authorised capacity. Do not forward a personal signing link or let someone else use it to impersonate you. Signing for a company requires appropriate authority; the fact that software accepts an action does not establish that authority.

An email address, access code, IP address, timestamp or signature image can contribute evidence but does not conclusively prove a person's identity, intent or authority. The adequacy of the method depends on the context and selected workflow. Do not describe a basic signature process as qualified or independently identity-verified unless that service was actually provided.

Report an incorrect invitation, suspected impersonation or compromised account promptly to the Sender and security@truevalue.business. If you dispute a signature, preserve the relevant documents and messages and seek appropriate advice rather than altering the evidence.

Electronic signatures can be capable of legal effect, but enforceability depends on the intention, document, parties, governing law and applicable formalities. TrueValue does not guarantee that every electronically signed document is valid in every jurisdiction or suitable for every purpose.

Additional requirements may apply to deeds, witnessed documents, guarantees, regulated agreements, property transactions, wills or documents requiring notarisation or filing. The ordinary workflow must not be treated as automatically satisfying these requirements. Obtain appropriate legal advice before using it where formalities matter.

TrueValue does not authorise an AI Agent to sign contracts for you through a generic prompt, hold transaction funds or provide a legal opinion on completion. Preparing, sending, signing and legally delivering a document are distinct events and may have different consequences.

The workflow records the events and verification steps it actually captures. Evidence may include a document identifier or integrity value, signer contact details, event timestamps, stated verification method, consent or completion events and relevant network identifiers. It is evidence of the recorded process, not an absolute guarantee against impersonation or dispute.

The Sender and Signer should obtain and retain the completed document and available audit evidence promptly. A status indicator is not a substitute for checking the actual completed document. If a material document change is needed after signature, use an appropriate amendment or new signing process; do not modify the executed version while representing it as the original.

Cancelling an outstanding invitation can prevent future completion through that invitation but does not automatically rescind an already executed contract or erase its legal effect. A party must use the appropriate legal process for rescission, variation or cancellation of the underlying agreement.

Personal information is handled under the Privacy Notice and, for customer-instructed processing, the DPA. The Sender and authorised recipients may receive signing status and completion evidence. Any additional external signing or identity provider must be identified in the applicable workflow and Subprocessor Register where relevant.

Retention follows the Data Retention, Export and Deletion Policy and any expressly agreed archive service. TrueValue does not promise indefinite storage. Customers and signers should retain their own required records. A request to erase an account is not automatically a lawful instruction to destroy all contractual evidence; relevant requests are assessed in context.

Where data is returned or deleted, permitted evidence exports and lawful retention exceptions are handled consistently with the DPA. A provider's independent legal recordkeeping must be transparently distinguished from TrueValue's customer-instructed processing.

We remain responsible for providing the agreed signing software with reasonable care and skill and meeting our security and processing commitments. These terms do not shift to the Sender a software failure caused by our breach, but neither do they make TrueValue liable for a party's lack of authority or the legal inadequacy of a document we did not undertake to advise on.

The subscription agreement governs liability and remedies for customers, subject to mandatory law. Other participants retain non-excludable rights. Report technical problems through the account support route, contractual concerns to legal@truevalue.business and privacy issues to privacy@truevalue.business. The Complaints Policy provides an escalation route.