TrueValue legal
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Every document that governs the use of TrueValue, in one place. Each page says when it came into force, and earlier versions are kept below for the customers whose agreement they are.
Your agreement with us
The Terms of Service and the policies they incorporate for every subscription.
Terms of Service
The contract for a TrueValue subscription: what we provide, Customer Data, confidentiality, security, charges, termination and liability.
In force from 20 September 2026
Acceptable Use Policy
Lawful and authorised use of the TrueValue workspace, APIs and AI features, usage limits, and how concerns are investigated.
In force from 20 September 2026
Subscription, Billing, Cancellation and Refund Policy
Standard pricing, payment and renewal, the 14-day money-back guarantee, cancellation, user and Agent changes, legacy arrangements and price changes.
In force from 20 September 2026
Data Retention, Export and Deletion Policy
What happens to workspace content on cancellation and closure: exports, active-content deletion, protected backups and the retention schedule.
In force from 20 September 2026
Personal data
How personal information is used, the processing terms for customer data, and who processes it.
Privacy Notice
How TrueValue Technologies Ltd uses personal information, its lawful bases, who receives it, international processing, retention and your rights.
In force from 20 September 2026
Cookie Policy
The cookies, browser storage, pixels and tags TrueValue uses, which need consent, and how to give, refuse or withdraw it.
In force from 20 September 2026
Data Processing Agreement
The processor terms for Customer Personal Data: instructions, security, subprocessors, transfers, breach notification, audits, return and deletion.
In force from 20 September 2026
Subprocessor Register and International Transfers
The organisations that process Customer Personal Data in delivering TrueValue, their roles and locations, and how supplier changes are notified.
In force from 20 September 2026
Security
What we commit to on protecting deal information, and what happens when something goes wrong.
Security Statement
How TrueValue protects customer documents, permissions and transaction information, stated as commitments rather than certifications.
In force from 20 September 2026
Incident Response and Breach Notification Policy
How TrueValue responds to a security incident, when and how affected customers are told, and the remedies that apply.
In force from 20 September 2026
Terms for specific features
These apply when the corresponding feature is used, alongside the Terms of Service.
AI, Valuation and Agent Terms
What AI outputs, calculations and Agent actions are, the review they need, the approval every external action requires, and the limits on both.
In force from 20 September 2026
Network and Introductions Terms
Listings, enquiries and introductions through the TrueValue M&A Network: verification labels, enquiry handling, fees and listed organisations' duties.
In force from 20 September 2026
Data Room and Recipient Terms
The terms a recipient accepts before accessing a TrueValue data room: confidentiality, permitted purpose, NDAs, permissions and end of access.
In force from 20 September 2026
Electronic Signature Terms
How electronic signing through TrueValue works, the sender's and signer's responsibilities, validity limits and the completion evidence kept.
In force from 20 September 2026
Sourcing and Outreach Policy
Rules for business sourcing, enrichment, monitoring and outreach: sources and provenance, personal data, communication rules, suppression and Agent approval.
In force from 20 September 2026
Raising a concern
How to complain, and what you can expect from us when you do.
Complaints and Concerns Policy
How to raise a concern about TrueValue, how it is acknowledged and investigated, and your right to go to the ICO or a court.
In force from 20 September 2026
Previous versions
The versions that were published before the documents above, kept unchanged. Where a document above is still a proposal, the version here is the one in force.
TrueValue Technologies Ltd
Company number 17462580. Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA.
- legal@truevalue.business
- Contractual notices, billing, cancellation, refunds and misuse reports
- privacy@truevalue.business
- Privacy rights requests, privacy complaints and subprocessor objections
- security@truevalue.business
- Suspected compromise and vulnerability reports